Welcome to Langtons Catering

Privacy Notice

Langtons Catering is committed to preserving the privacy of all visitors to our website at http://www.langtonscatering.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on http://www.langtonscatering.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at langtonscatering@liveco.uk.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at langtonscatering@liveco.uk.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at langtonscatering@liveco.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquiries@crumbzcatering.co.uk.
Langtons Catering
114 Marlborough Road,
The Mawneys,
Romford,
RM7 8AL

07956 751503

Conditions of Use
DEFINITIONS

In these conditions the following expressions shall have the following meanings:

(1) “the company” means Crumbz Catering and also where the context so permits its assigns and sub-contractor for the said company:
(2) “Goods” means the articles or things or any of them described in the Contract;
(3) “the Customer” means the person firm or company with whom the contract is made by the company whether directly or indirectly through an agent or factor who is acting for or instructed by or whose actions are ratified by such person firm of company:
(4) “Company’s Premises” means the premises mentioned in the Company’s quotation or other contractual document or if not so mentioned means the Company’s premises at 114 Marlborough Road, The Mawneys, Romford, RM7 8AL,
(5) “the Contract” means the Buyers order or the Company’s quotation for the sale or supply of the Goods and any document referred to herein these Conditions of Sale,
(6) “the Event” is any function, party, wedding, funeral, christening, catered venue, waitressed hall etc, where the company is providing more services than just delivery and more than laying of food.

1. VARIATIONS

(a) This document and any documents herein referred to contain the whole of the terms and conditions agreed between the Company and the customer.

(b) Neither the customer nor the Company shall be bound by any variation, waiver of or addition to this agreement save as agreed by both parties in writing on the Companies headed notepaper and signed on behalf of the Company and by the customer personally.

(c) Salespersons are authorised to bind the Company only to the terms and conditions contained herein and not to vary, waive or add to them in any way or to make any representations or give any warranties which will be binding on the Company.

2. GENERAL

The company will procure and supply the goods set out overleaf and will use all reasonable efforts to ensure that the goods are produced in good and manner and served in a such like manner. The Company will produce the goods (or cause the same to be manufactured) using produce which they consider in their absolute discretion to be the most suitable for the purpose for which the same are intended.

3. ACCESS

The customer hereby authorises and permits all representatives and/or subcontractors of the Company to have full and free access to the premises at all reasonable times to complete the contract and also that the Company may carry out or procure the carrying out of pre-visits, inspections and/or works as they consider reasonably necessary.

4. PRE-EVENT-MEETINGS

All EVENT orders are subject to a pre-event-meeting in respect of which the customer agrees to allow the Company access to the venue and on the result of which the Company reserves the right to cancel the order in this event all monies paid will be refunded. The customer shall have the right to cancel the order at any time up to the completion of the pre-meeting and such meeting will be deemed complete when the customer shall have signed the order form. In the event of the customer refusing to sign order form then the contract shall be deemed to have been cancelled by the customer, in event of cancellation by the customer deposits are non refundable.

5. DELIVER ONLY and LAY AND LEAVE ORDERS

On Deliver only Orders the customer must ensure that a responsible person is at the delivery address to receive the order and sign the delivery note and food hygiene instructions. For Lay and Leave orders the company must have proper access at the time as agreed on the customer’s order and that a suitable area is clear and clean and any customer supplied table cloths/dressing already laid.

6. FOOD MADE TO ORDER

OFF VENUE - These are individually made to the customer’s order and cannot be credited or reprocessed by the Company. Accordingly, no reduction or cancellation can be accepted by the company unless agreed in writing in advance of food being prepared.
ON VENUE - These are individually made to the customer’s order at the venue and cannot be credited or reprocessed by the Company. Accordingly, no reduction or cancellation can be accepted by the company unless agreed in writing in advance of food being prepared. On venue catering facilities need to meet local authority food hygiene law and the company will require a copy of the local authority Health and Hygiene Certification for the premises.
7. SUBSTITUTIONS

The customer acknowledges that substitutions are dependent upon a number of variable factors, such as food freshness and buying availability therefore the Company does not guarantee that there will be no incidence of substitution with the order. However, the Company does guarantee that substitution will not be in the form of a different food group or catering size class.
The customer acknowledges that substitution is dependent upon a number of variable factors, some of which may be not be within the control of the company who will strive to inform the customer in advance whenever possible.
8. TIMES

Save that the Company will use reasonable efforts to keep as near as possible to any time or time given for delivery such time or times shall not be treated as a term of any contract but more as a target time. No claims shall be made by the customer on account of late delivery of any of the goods due to factors outside the company’s control.

9. DECORATIONS & CLEANING - ON VENUE

The company is not liable for any damage caused to customer’s property by the installation or removal of decorations that have been provided and installed at the customer’s behest. For venues customers should seek the written permission under from owners before instructing the company to decorate. We will clean work surfaces and hobs after use and wash-up any tools used.

10. POWER

(a) The Company does not undertake to move furniture or fittings which are ancillary to the property or venue, the customer shall remove any all household or venue furniture not required before the company’s work is due to commence. It is the responsibility of the customer to make available the free use of water and electricity as required by the company.

11. CHANGE OF SPECIFICATION

We reserve the right to change the specification of the products to be supplied to you if it is necessary to meet current hygiene standards or to comply with safety requirements or other changes in legislation so long as the changes do not materially affect the appearance or performance of the contract.

12. WAITRESSED AND WAITRESS ONLY ORDERS

The customer hereby acknowledges that the work specified on the order completely limits the work to be carried out by the waitress(s) and prior to during and after the waitressed event the company’s staff will not provide additional services unless agree by the team leader in advance. The customer wholly agrees that charges may be due if additional service’s are required that were not part of the order or for reasons outside the company’s control. No work shall be done or goods supplied by the Company other than as specified in the order unless previously agreed by the Company in writing.

13. SERVING FOOD MADE BY OTHERS

Legally the company can only serve food that has been prepared in accordance proper food health control and will need copies of all food preparation certification for where and by whom the food as been prepared. This certification is required by law and also by the company’s insurers to absolve the company of any liability in the event or illness or poisoning caused by poor food health and hygiene not caused by the company.

14. HIRE ITEMS - PROPERTY AND RISK

(a) insurance risk for any hire goods delivered pursuant to this agreement shall pass to the customer upon delivery

(b) Notwithstanding (a) above any goods delivered to the customer pursuant to this agreement shall remain the sole and absolute property of the Company as legal and equitable owner and the customer shall be in possession thereof solely as bailee of the Company until such time as the customer shall have paid the Company in full the total contract price as stated overleaf.

(c) The Companyʼs ownership of the goods shall not be affected by partial or complete installation of the goods at the customer’s premises.

(d) The company shall be entitled to remain in possession of the goods as bailee of the Company until the customer shall become the owner of the goods provided that the customerʼs right to possession of the goods as bailee shall forthwith automatically determine

(i) upon the Company giving notice, whether oral or in writing to the customer that the Company has withdrawn its permission for the customer to continue in possession of the goods; or

(ii) upon the customer calling a meeting of or making any arrangements or composition with creditors; or

(iii) upon the customer committing an act of bankruptcy; or

(iv) upon the customer doing or failing to do anything which would entitle a Receiver to take possession of any asset or which would entitle any

person to present a petition for winding-up; or

(v) upon the customer going into voluntary liquidation (otherwise that for the purpose of reconstruction or amalgamation)

(vi) The customer shall inform the Company forthwith upon the happening of the events listed in (e) above.

15. PAYMENT

The total price as shown on the order or invoice (less any deposit paid by the customer) shall be paid by the customer to the Company eight weeks prior to the completion date of the order and must be handed to the Companyʼs representative or paid directly via bank transfer or credit card or debit card. Payments by credit card will be subject to a charge of 2.5%. Any outstanding balance not paid as aforesaid shall be subject to interest at 5% above the then Current Bank of England Rate for the time being. If payments are late then you will be charged £175.00 admin costs.

16. NEGOTIABLE INSTRUMENTS PAYMENT

(a) The Company may, at its option, accept payment of the whole or any part of the contract price payable hereunder in the form of a cheque or other negotiable instrument

(b) Where payment for the whole or any part of the contract price is tendered by the customer by means of a cheque or other negotiable instrument the Company shall, for all purposes under these terms and conditions be deemed not to have received payment until such time as the cheque or the negotiable instrument has been honoured on presentation for payment, notwithstanding that the Company may have negotiated the same and received value thereof.

(c) If any cheque or negotiable instrument is not honoured on presentation for payment it shall be or shall be deemed to be a repudiation and/or breach of fundamental condition of this agreement on the part of the customer entitling the Company, at its option, to determine this agreement.

(d) All cheques and money orders shall be made payable to Langtons Catering

17. PRICE VARIATION

(a) That part of the contract price stated on the order has been calculated following consultation with the customer. If subsequent to the pre-event-meeting, it appears that additional work, goods and services are necessary as a result of conditions which had not have been revealed to the Company, the customer shall be liable to pay an additional charge therefore calculated in accordance with the Company’s current rates.

(b) Subject to (a) above the contract price as stated on the order shall remain fixed for three calendar months from the date hereof.

(c) In the event that the supply of the items described one the order, shall, for whatever reason (other than the Companyʼs own default), take place more than three calendar months from the date hereof, the price payable by the customer shall be the price payable for the items stated on the order under the Companyʼs prices current at the date of suppy, and not the price stated on the order, and the price stated on the order shall be rectified accordingly.

18. STAGED PAYMENTS

(a) This clause shall apply only in cases where stages payments are accepted by the Company on behalf of the customer to assist in defraying the whole or any part of the cost of the contract as stated on the order.

(b) The customers right to cancel this agreement under (b) above shall be exercisable for a period of 7 days only calculated from the date on which the said right accrued (but excluding the day on which the said right accrued).

(c) In the event of cancellation under this clause by the customer or the Company, both parties shall thereupon be relieved from any further obligations hereunder and any deposit paid by the customer shall forthwith be returned by the Company.

19. QUALITY

Any problem attributable to poor quality of no perishable goods must be notified in writing by the customer within 14 days of completion of the contract. Such problems will be investigated by the Company and if liability for the same is accepted, they will be rectified at the Company's expense. The Company cannot make any refunds for food or services that have already been provided, refunds or partial refunds are only possible for goods that the customer retains title as part of the contract.

20. HEADINGS

The headings used in these terms and conditions are intended to be a general guide only to the text of the terms and conditions herein set out are not intended to be of any legal effect. In the event of any uncertainty as to the meaning of any term or condition herein contained or of any ambiguity therein, the headings may be referred to in order to assist in determining the meaning thereof and in order to give effect to such term or condition but, in the event of there being any apparent conflict between the meaning of a heading and the meaning of the text of the term or condition to which that heading applies, the text shall prevail.

21. PROPER LAW

The Contract shall in all respects be governed by English Law and deemed to have been made in England and the Company agrees to submit to the non-exclusive jurisdiction of the English Courts.